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ACCESSIBILITY

• Summer Internship @ Google, Inc.: Accessibility Experiences (January, 2007)
  by A.D. Shaikh & P. Strain

ADVERTISING

• Designing Online Banner Advertisements: Should We Animate?  (January, 2002)
  by M. Bayles
• Does the Intrusiveness of an Online Advertisement Influence User Recall and Recognition (February, 2006)
  by S. Shrestha
  
• Just How 'Blind' Are We to Advertising Banners on the Web (July, 2000)
  by M. Bayles

BANNERS

• Does the Intrusiveness of an Online Advertisement Influence User Recall and Recognition? (February, 2006)
  by S. Shrestha
• Designing Online Banner Advertisements: Should We Animate?  (January, 2002)
  by M. Bayles
• Just How 'Blind' Are We to Advertising Banners on the Web? (July, 2000)
  by M. Bayles

BREADCRUMB NAVIGATION

• Breadcrumb Navigation:  An Exploratory Study of Usage (February, 2003)
  by B. Lida, S. Hull, & K. Pilcher
• Breadcrumb Navigation: Further Investigation of Usage (August, 2003)
  by B. Lida Rogers & B. Chaparro
• Influence of Training and Exposure on the Usage of Breadcrumb Navigation (February, 2004)
  by S. Hull
  

CHILDREN

• Comparing the Usability of Three Dual Language School Websites (January, 2007)
  by S. Naidu, V. Hinkle, & S. Shrestha
• Evaluating the Usability of Educational Websites for Children (July, 2005)
  by S. Naidu
• The Effects of Line Length on Children and Adults’ Online Reading Performance (July, 2002)
  by M. Bernard, M. Fernandez, & S. Hull
• Which Fonts Do Children Prefer To Read Online? (January, 2001)
  by M. Bernard, M. Mills, T. Frank, & J. McKown

COMPUTER-MEDIATED COMMUNICATION

• A Comparison of Face-to-Face and Computer-Mediated Student Project Teams (August, 2003)
  by M. Russell
• Bringing the Chat Room to the Classroom (July, 2002)
  by M. Russell & C. Halcomb
• Does Computer-Mediated Collaboration Really Improve Group  Communication? (January, 2000)
  by M. Bernard, T. Chuang, & S. Ali
• Male and Female Attitudes Toward Computer-Mediated Group Interactions (July, 2000)
  by M. Bernard, M. Mills, & C. Friend

DATA COLLECTION

• Data Collection in the Palm of Your Hand: A Case Study (January, 2000)
  by K. Spain & C. Phipps
  

DOCUMENTATION

• A Comparison of Two Evaluation Techniques for Technical Documentation (February, 2005)
  by B. Rogers, C. Hamblin, & A. Chaparro
• Evaluation Toolbox for Aviation Technical Publications (February, 2005)
  by B. Rogers, C. Hamblin, & A. Chaparro

DOWNLOAD TIME

• Balancing Image Quality and Speed: How to Shave Seconds off Your Download Time (July, 2001)
  by L. Larsen & C. Phillips
• Examining Tolerance for Online Delays (February, 2003)
  by P. Selvidge
• How Long is Too Long to Wait for a Website to Load? (July, 1999)
  by P. Selvidge

E-BOOKS

• E-Books: Are We Going Paperless? (January, 2000)
  by P. Selvidge & C. Phillips
• Online Flipping: Examination of the Digital FlipViewer (July, 2005)
  by S. Hull
• Searching the University Course Schedule Using a Digital FlipBook (February, 2006)
  by S. Hull
• Should You Check In Your Textbooks and Check Out an eBook? (January, 2001)
  by P. Selvidge, A. Fryman, & S. Riley

E-COMMERCE

• Can Internet Shoppers Be Described by Personality Traits? (February, 2003)
  by G. Copas
• E-Commerce, the Consumer Decision Process, and the Theory of Reasoned Action (July, 2001)
  by F. Volk
• Examining User Expectations for the Location of Common E-Commerce Web Objects (January, 2002)
  by M. Bernard
• Global Examination of Users' Mental Models for E-Commerce Web Layouts (July, 2004)
  by M. Bernard & A. Sheshadri
• How Usable are the Airline Websites? (January, 1999)
  by P. Selvidge
• Online Banking: Why People Are Branching Out (July, 2004)
  by M. Bayles
• Online Groceries and Textbooks: Is E-Shopping the Answer for Today's College Student?  (July, 2001)
  by B. Chaparro, T. St. Romain, & R. Hacker
• Online Shopping for Office Supplies: Factors Impacting User Satisfaction (July, 2002)
  by B. Chaparro, V. Pereira, & S. Padgett
• Online Shopping: TV's, Toasters, and Toys! Oh My! (January, 2001)
  by B. Chaparro, S. Childs, Y. Praheswari, & A. Rappard
• Top Ten Mistakes of Shopping Cart Design (July, 2002)
  by B. Chaparro
• Top Ten Mistakes of Shopping Cart Design Revisited: A Survey of 500 Top E-Commerce Websites (July, 2007)
  by S. Naidu & B. Chaparro

EDUCATION

• Blackboard™ Gets A Global Review (July, 2004)
  by G. Copas, T. Witherspoon, & K. Reynolds
• Bringing the Chat Room to the Classroom (July, 2002)
  by M. Russell & C. Halcomb
• CADUCEUS: Using the Web to Share Student Misconceptions and Solutions (August, 2003)
  by R. Langrall
• Should You Check In Your Textbooks and Check Out an eBook? (January, 2001)
  by P. Selvidge, A. Fryman, & S. Riley
• Technology in the Classroom: How Important is the Student-Teacher Interaction? (July, 2004)
  by C. Gilmore & C. Halcomb
• The Role of Interactivity in Web-Based Educational Material (July, 2004)
  by L. Brady
  
• Using Technology to Foster a Student-Centered Classroom (July, 2002)
  by C. Halcomb & N. Rogers
• Where's My Clicker? Bringing the Remote into the Classroom (August, 2003)
  by G. Copas
• Where's My Clicker? Bringing the Remote into the Classroom - Part II (February, 2004)
  by G. Copas & Steven Del Valle
  

ELDERLY

• Designing a Touch Screen Kiosk for Older Adults: A Case Study (January, 2001)
  by B. Chaparro & L. Stumpfhauser
• Evaluation of Websites for Older Adults: How "Senior-Friendly" Are They? (February, 2004)
  by T. Hart
• Determining the Best Online Font for Older Adults (January, 2001)
  by M. Bernard, C. Liao, & M. Mills
• Exploring How the Elderly Use the Web (July, 1999)
  by L. Groff, C. Liao, B. Chaparro, & A. Chaparro
• Can Expanding Targets Make Object Selection Easier for Older Adults? (February, 2003)
  by M. Bohan & D. Scarlett

EYE-TRACKING

• How Do Users View a Portal Web Page? An Examination of User Eye Movements (October, 2008)
  by J. Owens & S. Shrestha
• Eye Gaze Patterns while Searching vs. Browsing a Website (January, 2007)
  by S. Shrestha & K. Lenz
• Eye Movement Analysis of Text-Based Web Page Layouts (April, 2009)
  by S. Shrestha & J. Owens
• Eye Movement Patterns for Single and Dual-Column Web Pages (May, 2008)
  by S. Shrestha & J. Owens
• Hotspots and Hyperlinks: Using Eye-tracking to Supplement Usability Testing (July, 2005)
  by M. Russell
• Using Eye-tracking Data to Understand First Impressions of a Website (February, 2005)
  by M. Russell
• What’s the Skinny on Weight Loss Websites? (February, 2004)
  by D. Shaikh, R. Baker, & M. Russell

FONT TYPE/SIZE

• A Comparison of Popular Online Fonts: Which is Best and When? (July, 2001)
  by M. Bernard, B. Lida, S. Riley, T. Hackler, & K. Janzen
• A Comparison of Two Computer Fonts: Serif versus Ornate Sans-Serif (August, 2003)
  by S. Morrison & J. Noyes, University of Bristol, UK
• Determining the Best Online Font for Older Adults (January, 2001)
  by M. Bernard, C. Liao, & M. Mills
• Does the Typeface of a Resume Impact Our Perception of the Applicant? (May 2008)
  by A. D. Shaikh & D. Fox
• Examining the Legibility of the Letter "e" and Number "0" Using Classification Tree Analysis (July, 2007)
  by D. Fox, B. Chaparro, & E. Merkle
• Examining the Legibility of the Number "1" and the "÷" Symbol (May, 2008)
  by D. Fox, B. Chaparro, & E. Merkle
  
• Perception of Fonts: Perceived Personality Traits and Uses (February, 2006)
  by A.D. Shaikh, B.S. Chaparro, & D. Fox
• So, What Size and Type of Font Should I Use on My Website? (July, 2000)
  by M. Bernard & M. Mills
• The Effect of Typeface on the Perception of Email (January 2007)
  by A.D. Shaikh, D. Fox, & B. Chaparro
• The Effect of Website Typeface Appropriateness on the Perception of a Company’s Ethos (July, 2007)
  by A.D. Shaikh
• The Legibility of Two New ClearType Fonts (February, 2006)
  by B. Chaparro, A.D. Shaikh, & A. Chaparro
• Which Fonts Do Children Prefer To Read Online? (January, 2001)
  by M. Bernard, M. Mills, T. Frank, & J. McKown

"GO" BUTTON

• Do We Really Need the "Go" Button? (January, 1999)
  by B. Chaparro

HANDHELD DEVICES

• Comparing Data Input Methods on Handheld Computers (July, 2004)
  by G. Copas & L. Elder
• Data Collection in the Palm of your Hand: A Case Study (January, 2001)
  by K. Spain & C. Phipps
• Entering Text Into Hand-Held Devices: Comparing Two Soft Keyboards (January, 2000)
  by M. Bohan
• Is RSVP a Solution for Reading from Small Displays? (July, 2000)
  by M. Bernard, B. Chaparro, & M. Russell
• Reading from a Palm Pilot™ Using RSVP (January, 2002)
  by M. Russell, M. James, & A. Cohlmia
• Reading with RSVP on a Small Screen: Does Font Size Matter? (January, 2001)
  by M. Russell, J. Hull, & R. Wesley
• RSVP in Review: A Comparison of Programs for the PC and Handheld Devices (August, 2003)
  by M. Russell & S. Riley
• Two Years and Six Hand-held Devices Later: What I Have Learned  (July, 2000)
  by M. Bohan

HYPERTEXT STRUCTURE

• Breadcrumb Navigation: Further Investigation of Usage (August, 2003)
  by B. Lida Rogers & B. Chaparro
• Examining the Effects of Hypertext Shape on User Performance (July, 2002)
  by M. Bernard

INPUT DEVICES

• A Breakdown of the Psychomotor Components of Input Device Usage (February, 2005)
  by J. Slocum
• Ergonomic Mice: Comparison of Performance and Perceived Exertion (February, 2005)
  By D. Scarlett
• Evaluating the Combimouse™: An New Input Device for Personal Computers (February, 2004)
  by J. Slocum, S. Thompson, B. Chaparro, & M. Bohan
• Examining First-Time Use of the RollerMouse™ (August, 2003)
  by J. Slocum, D. Shaikh, M. Bohan, & B. Chaparro
• Smooth or Textured: Does Mouse Pad Surface Impact Performance? (July, 2005)
  By J. Slocum & S. Thompson
• The Effects of Input Device on Video Game Performance (May, 2008)
  by K. Lenz

INTERFACE DESIGN

• Designing a Touch Screen Kiosk for Older Adults: A Case Study (January, 2001)
  by B. Chaparro & L. Stumpfhauser
• Determining Cognitive Predictors of User Performance within Complex Interfaces (July, 2002)
  by M. Bernard, C. Hamblin, & B. Scofield
• Can Expanding Targets Make Object Selection Easier for Older Adults? (February, 2003)
  by M. Bohan & D. Scarlett
• Mouse-Over vs. Point-and-Click: Which is Better? (January, 1999)
  by G. Bender, M. Bohan, & A. Chaparro
• Mouse-Over vs. Point-and-Click: It Depends! (July, 1999)
  by B. Chaparro, G. Minnaert, & C. Phipps
• Examining the Critical User Interface Components of First-Person Shooter (FPS) Games (October, 2008)
  by K. Lenz & D. Fox

LINE LENGTH

• The Effects of Line Length on Children and Adults’ Online Reading Performance (July, 2002)
  by M. Bernard, M. Fernandez, & S. Hull
• Effects of Line Length on Reading Online News (July, 2005)
  by A.D. Shaikh

LINKS

• Reading Online News: A Comparison of Three Presentation Formats (July, 2002)
  by R. Baker, M. Bernard, & S. Riley
• What is The Best Way to Wrap Links? (January, 1999)
  by K. Spain
• Where Should You Put the Links? A Comparison of Four Locations (July, 2001)
  by M. Bernard, S. Hull, & D. Drake
• Where Should You Put the Links? Comparing Embedded and Framed/Non-Framed Links (January, 2002)
  by M. Bernard & S. Hull

MENU

• Cascading versus Indexed Menu Design (February, 2003)
  by M. Bernard & C. Hamblin
• Mouse-Over vs. Point-and-Click: Which is Better? (January, 1999)
  by G. Bender, M. Bohan, & A. Chaparro
• Mouse-Over vs. Point-and-Click: It Depends! (July, 1999)
  by B. Chaparro, G. Minnaert, & C. Phipps

METHODOLOGICAL TOOLS

• A Review of Morae™ for Usability Testing (January, 2007)
  by S. Shrestha
• A Review of Morae™ 2.0 for Usability Testing  (July, 2007)
  by S. Shrestha
• Card Sorting: What You Need to Know About Analyzing and Interpreting Card Sorting Results (October, 2008)
  by V. Hinkle
• Randomize and Test (RAT): A Program to Randomize Conditions (July, 2000)
  by G. Bender
• Using Repertory Grid Interviews to Capture First Impressions of Homepages (October, 2009)
  by V. Hinkle
• Using Tag Clouds to Visualize Text Data Patterns (April, 2009)
  by V. Hinkle

NAVIGATION TOOLS

• Breadcrumb Navigation:  An Exploratory Study of Usage (February, 2003)
  by B. Lida, S. Hull, & K. Pilcher
• Breadcrumb Navigation: Further Investigation of Usage (August, 2003)
  by B. Lida Rogers & B. Chaparro
• Influence of Training and Exposure on the Usage of Breadcrumb Navigation (February, 2004)
  by S. Hull
• Using a Site Map as a Navigational Tool (January, 1999)
  by M. Bernard
• Sitemap Design: Alphabetical or Categorical? (July, 1999)
  by M. Bernard

PDA (PERSONAL DIGITAL ASSISTANT) / Palm Pilot™

• Comparing Data Input Methods on Handheld Computers (July, 2004)
  by G. Copas & L. Elder
• Data Collection in the Palm of your Hand: A Case Study (January, 2000)
  by K. Spain & C. Phipps
• Entering Text Into Hand-Held Devices: Comparing Two Soft Keyboards (January, 2000)
  by M. Bohan
• Is RSVP a Solution for Reading from Small Displays?  (July, 2000)
  by M. Bernard, B. Chaparro, & M. Russell
• Reading from a Palm Pilot™ Using RSVP (January, 2002)
  by M. Russell, M. James, & A. Cohlmia
• Reading with RSVP on a Small Screen: Does Font Size Matter? (January, 2001)
  by M. Russell, J. Hull, & R. Wesley
• RSVP in Review: A Comparison of Programs for the PC and Handheld Devices (August, 2003)
  by M. Russell & S. Riley
• Two Years and Six Hand-held Devices Later: What I Have Learned (July, 2000)
  by M. Bohan

READING ONLINE

• A Comparison of Popular Online Fonts: Which is Best and When? (July, 2001)
  by M. Bernard, M. Mills, M. Peterson, & K. Storrer
• A Comparison of Two Computer Fonts: Serif versus Ornate Sans-Serif (August, 2003)
  by S. Morrison & J. Noyes, University of Bristol, UK
• Determining the Best Online Font for Older Adults (January, 2001)
  by M. Bernard, C. Liao, & M. Mills
• The Effects of Line Length on Children and Adults’ Online Reading Performance (July, 2002)
  by M. Bernard, M. Fernandez, & S. Hull
• Effects of Line Length on Reading Online News (July, 2005)
  by A.D. Shaikh
• The Effect of Typeface on the Perception of Email (January 2007)
  by A.D. Shaikh, D. Fox, & B. Chaparro
• The Impact of Paging vs. Scrolling on Reading Online Text Passages (February, 2003)
  by R. Baker
• Is Multiple-Column Online Text Better? It Depends! (July, 2005)
  by J.R. Baker
• Is RSVP a Solution for Reading from Small Displays? (July, 2000)
  by M. Bernard, B. Chaparro, & M. Russell
• Know Your Typefaces! Semantic Differential Presentation of 40 Onscreen Typefaces (October, 2009)
  by A.D. Shaikh
• The Legibility of Two New ClearType Fonts (February, 2006)
  by B. Chaparro, A.D. Shaikh, & A. Chaparro
• Online Flipping: Examination of the Digital FlipViewer (July, 2005)
  by S. Hull
• Paper or Pixels: What Are People Reading Online? (July, 2004)
  by A.D. Shaikh
• Perception of Fonts: Perceived Personality Traits and Uses (February, 2006)
  by A.D. Shaikh, B. Chaparro, & D. Fox
• Reading from a Palm Pilot™ Using RSVP (January, 2002)
  by M. Russell, M. James, & A. Cohlmia
• Reading Online News: A Comparison of Three Presentation Formats (July, 2002)
  by R. Baker, M. Bernard, & S. Riley
• Reading Online Text: A Comparison of Four White Space Layouts (July, 2004)
  by B. Chaparro, J.R. Baker, A.D. Shaikh, S. Hull, & L. Brady
• Reading Online Text with a Poor Layout: Is Performance Worse? (February, 2005)
  by B.S. Chaparro, A.D. Shaikh, & J.R. Baker
• Reading with RSVP on a Small Screen: Does Font Size Matter? (January, 2001)
  by M. Russell, J. Hull, & R. Wesley
• RSVP in Review: A Comparison of Programs for the PC and Handheld Devices (August, 2003)
  by M. Russell & S. Riley
• So, What Size and Type of Font Should I Use on My Website? (July, 2000)
  by M. Bernard & M. Mills
• Which Fonts Do Children Prefer To Read Online? (January, 2001)
  by M. Bernard, M. Mills, T. Frank, & J. McKown
  

RSVP (RAPID SERIAL VISUAL PRESENTATION)

• Is RSVP a Solution for Reading from Small Displays? (July, 2000)
  by M. Bernard, B. Chaparro, & M. Russell
• Reading from a Palm Pilot™ Using RSVP (January, 2002)
  by M. Russell, M. James, & A. Cohlmia
• Reading with RSVP on a Small Screen: Does Font Size Matter? (January, 2001)
  by M. Russell, J. Hull, & R. Wesley
• RSVP in Review: A Comparison of Programs for the PC and Handheld Devices (August, 2003)
  by M. Russell & S. Riley

SHOPPING CART

• Top Ten Mistakes of Shopping Cart Design (July, 2002)
  by B. Chaparro
• Top Ten Mistakes of Shopping Cart Design Revisited: A Survey of 500 Top E-Commerce Websites (July, 2007)
  by S. Naidu & B. Chaparro

SITEMAPS

• Fortune 500 Revisited: Current Trends in Sitemap Design (July, 2002)
  by M. Russell
• Sitemap Design: Alphabetical or Categorical? (July, 1999)
  by M. Bernard
• Using a Site Map as a Navigational Tool (January, 1999)
  by M. Bernard

SOFT KEYBOARDS

• Entering Text into Hand-Held Devices: Comparing Two Soft Keyboards (January, 2000)
  by M. Bohan

STUDENTS

• Computer and World Wide Web Usage of WSU Undergraduates (January, 2000)
  by B. Chaparro, M. Bernard, P. Moseley, & B. Bartelloni
• Online Groceries & Textbooks: Is E-Shopping the Answer for Today's College Student? (July, 2001)
  by B. Chaparro, T. St. Romain, & R. Hacker

SURVEYS

• Satisfaction Survey by Web or by Paper? A Case Study at a Fortune 500 Company (July, 2001)
  by B. Laughlin

TOUCH SCREENS

• Designing a Touch Screen Kiosk for Older Adults: A Case Study (January, 2001)
  by B. Chaparro & L. Stumpfhauser
• How Important is Visual Feedback When Using a Touch Screen? (January, 2000)
  by M. Deron
• Pushing the Right Buttons: Design Characteristics of Touch Screen Buttons (October, 2009)
  by A. Smith

USABILITY TESTING (Non-Website)

• Entering Text Into Hand-Held Devices: Comparing Two Soft Keyboards (January, 2000)
  by M. Bohan
• Hotspots and Hyperlinks: Using Eye-tracking to Supplement Usability Testing (July, 2005)
  by M. Russell
• Practicing What We Preach? A Usability Evaluation of the HFES Proceedings CD-ROM (January, 2001)
  by R. Baker
• Should You Check In Your Textbooks and Check Out an eBook?  (January, 2001)
  by P. Selvidge, A. Fryman, & S. Riley
• The Effects of Perceptual Grouping on Text Entry Performance (February, 2004)
  by C. Hamblin, M. Bohan, & A. Chaparro
• Usability of Mobile Devices in the Cockpit (February, 2004)
  by C. Hamblin
• Usability Analysis of a Computer-Based Avionics System (February, 2006)
  by C. Hamblin, S. Naidu, & C. Miller

WEBSITE DESIGN

• A Comparison of Popular Online Fonts: Which is Best and When? (July, 2001)
  by M. Bernard, M. Mills, M. Peterson, & K. Storrer
• A Comparison of Two Computer Fonts: Serif versus Ornate Sans-Serif (August, 2003)
  by S. Morrison & J. Noyes, University of Bristol, UK
• Aesthetics and Usability: A Look at Color and Balance (February, 2003)
  by L. Brady & C. Phillips
• Balancing Image Quality and Speed: How to Shave Seconds off Your Download Time (July, 2001)
  by L. Larsen & C. Phillips
• Constructing User-Centered Websites: The Early Design Phases of Small to Medium Sites (January, 2000)
• Constructing User-Centered Websites: Design Implications for Content Organization (July, 2000)
  by M. Bernard
• Determining the Best Online Font for Older Adults (January, 2001)
  by M. Bernard, C. Liao, & M. Mills
• Developing Schemas for the Location of Common Web Objects (January, 2001)
  by M. Bernard
• Does Background Music Impact Computer Task Performance? (February, 2004)
  by C. Phillips
• Do We Need the "GO" Button? (January, 1999)
  by B. Chaparro
• The Effects of Line Length on Children and Adults’ Online Reading Performance (July, 2002)
  by M. Bernard, M. Fernandez, & S. Hull
• The Effects of Contrast and Density on Visual Web Search (July, 2004)
  by D. Weller
• Examining the Effects of Hypertext Shape on User Performance (July, 2002)
  by M. Bernard
• Examining User Expectations for the Location of Common E-Commerce Web Objects (January, 2002)
  by M. Bernard
• Examining Web Design Conventions Across Site Types (February, 2003)
  by M. R. Patel
• The Impact of Paging vs. Scrolling on Reading Online Text Passages (February, 2003)
  by R. Baker
• Menu Design: To Adapt, or Not to Adapt? (January, 2002)
  by P. Selvidge
• Metaphors and Website Design: A Cross-Cultural Case Study of Tide.com Stain Detective (February, 2005)
  by A.D. Shaikh, B.S. Chaparro, W.T. Nelson, & A. Joshi
• Paging vs. Scrolling: Looking for the Best Way to Present Search Results (January, 2002)
  by M. Bernard, R. Baker, & M. Fernandez
• The Personality of Terms and Concepts Used in Online Material (April, 2009)
  by A.D. Shaikh, B. Chaparro, & D. Fox
• Reading Online News: A Comparison of Three Presentation Formats (July, 2002)
  by R. Baker, M. Bernard, & S. Riley
• Reading Online Text: A Comparison of Four White Space Layouts (July, 2004)
  by B. Chaparro, J.R. Baker, A.D. Shaikh, S. Hull, & L. Brady
• So, What Size and Type of Font Should I Use on My Website? (July, 2000)
  by M. Bernard & M. Mills
• Visual Appeal vs. Usability: Which One Influences User Perceptions of a Website More? (October, 2009)
  by. C. Phillips & B. Chaparro
• What is the Best Layout for Multiple-Column Web Pages? (July, 2001)
  by M. Bernard & L. Larsen
• What's The Best Way to Wrap Links? (January, 1999)
  by K. Spain
• Where Should You Put the Links? A Comparison of Four Locations (July, 2001)
  by M. Bernard, S. Hull, & D. Drake
• Where Should You Put the Links? Comparing Embedded and Framed/Non-Framed Links (January, 2002)
  by M. Bernard & S. Hull
• Which Fonts Do Children Prefer To Read Online? (January, 2001)
  by M. Bernard, M. Mills, T. Frank, & J. McKown
• Where's the Search? Re-examining User Expectations of Web Objects (February, 2006)
  by A.D. Shaikh & K. Lenz

WEBSITE  USABILITY TESTING

• Are You in Good Hands With Allstate?: A Comparison of Three Auto-Insurance Websites (July, 2002)
  by R. Baker & C. Gilmore
• Before and After: How Can You Show Your New Website is Better? (July, 2000)
  by P. Selvidge
• Comparing the Usability of Three Dual Language School Websites (January, 2007)
  by S. Naidu, V. Hinkle, & S. Shrestha
• Evaluating the Usability of Educational Websites for Children (July, 2005)
  by S. Naidu
• How Usable are the Airline Websites? (January, 1999)
  by P. Selvidge
• Online Groceries and Textbooks: Is E-Shopping the Answer for Today's College Student? (July, 2001)
  by B. Chaparro, T. St. Romain, & R. Hacker
• Online Shopping for Office Supplies: Factors Impacting User Satisfaction (July, 2002)
  by B. Chaparro, V. Pereira, & S. Padgett
• Online Shopping: TV's, Toasters, and Toys! Oh My! (January, 2001)
  by B. Chaparro, S. Childs, Y. Praheswari, & A. Rappard
• Planning Your Next Vacation: Orbitz, Expedia, or Travelocity? (January, 2002)
  by B. Chaparro & A. Gibson
• Trick or Tweet: How Usable is Twitter for First-Time Users? (October, 2009)
  by J. Owens, K. Lenz, & S. Speagle
• Usability Evaluation of a University Portal Website (October, 2008)
  by B. Chaparro
• Usability Evaluation of Three Social Networking Sites (April, 2009)
  by D. Fox & S. Naidu
• What’s the Skinny on Weight Loss Websites? (February, 2004)
  by D. Shaikh, R. Baker, & M. Russell

 WEB USAGE PATTERNS

• Can Internet Shoppers Be Described by Personality Traits? (February, 2003)
  by G. Copas
• Can Personality Be Used to Predict How We Use the Internet? (July, 2002)
  by B. Lida
• Password Security: What Users Know and What They Actually Do (February, 2006)
  by S. Riley
• Computer and World Wide Web Usage of WSU Undergraduates (January, 2000)
  by B. Chaparro, M. Bernard, P. Moseley, & B. Bartelloni
• Exploring How the Elderly Use the Web (July, 1999)
  by L. Groff, C. Liao, B. Chaparro, & A. Chaparro
• Internet Purchasing Attitudes: Does It All Come Down to Cost? (January, 2002)
  by B. Lida & G. Copas
• Measuring Online Experience: It's About More than Time! (August, 2003)
  by B. Lida Rogers
• Satisfaction Survey by Web or by Paper? A Case Study at a Fortune 500 Company (July, 2001)
  by B. Laughlin
• Searching the Web: Who Uses the Advanced Search Options? (July, 1999)
  by M. Bayles & M. Bernard
• Summer Internship @ Google, Inc.: Accessibility Experiences (January, 2007)
  by A.D. Shaikh & P. Strain